T & Cs
SHOCK SAFE UK - Standard Terms & Conditions of Business(Effective Date: [13th October 2025])
These Terms and Conditions govern the provision of Portable Appliance Testing (PAT) Services by Shock Safe UK (referred to as "The Company," "We," "Us") to the Customer (referred to as "The Client," "You"). By accepting a quotation or booking a service, the Client agrees to be bound by these Terms and Conditions.
1. Definitions and Interpretation TermDefinition Business Day Monday to Friday, excluding Bank or Public Holidays in England.
Competent Person An individual with the necessary knowledge and experience to safely carry out the Services in accordance with the relevant regulations.
Contract
The agreement between the Company and the Client for the provision of the Services, constituted by the acceptance of a Quotation subject to these Terms and Conditions.
Equipment/Appliance
Any electrical equipment/appliance provided by the Client for inspection and testing.
Failed Equipment
Any Equipment that does not pass the visual inspection and/or electrical tests.
Quotation
The written estimate or proposal provided by the Company detailing the scope of work, price, and any specific requirements for the Services.
Report/Certificate
The formal document(s) issued by the Company detailing the test results (Pass/Fail) and an inventory of tested Equipment.
Services
The inspection and testing of the Client's Equipment as set out in the Quotation, in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition).
Export to Sheets
2. Basis of Contract and Quotation2.1. Any Quotation provided by the Company is valid for a period of 30 calendar days from the date of issue and is not an offer to contract. 2.2. A Contract will only come into existence when the Client provides written acceptance (including email confirmation) of the Quotation and the Company issues a confirmation of booking. 2.3. The Quotation covers the number of tests and the scope of work specifically detailed therein. If the number of appliances or the scope of work increases on-site, the Company reserves the right to charge for additional work at the agreed or a reasonable pro-rata rate.
3. Service Limitations and Client Obligations3.1. Standard of Service: The Services will be carried out by a Competent Person in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition) and to assist the Client in meeting their obligations under the Electricity at Work Regulations 1989. 3.2. Results: A PASS result signifies that the Equipment met the relevant safety standards at the time of the test only. The safety of the Equipment immediately following the test becomes the Client’s responsibility. Detatchable leads are tested separately to the appliance it is assigned to. 3.3. Failed Equipment: The Company will notify the Client immediately of any Failed Equipment. Upon notification, responsibility for immediately withdrawing the Failed Equipment from use passes to the Client. The Company accepts no liability for any Failed Equipment that remains in use. 3.4. Access and Availability: The Client must ensure that: * A competent and authorised person is present upon arrival and departure to meet the technician, provide site-specific safety information, and confirm the scope of work. * All Equipment to be tested is readily available (e.g., unplugged, pulled out from under desks, etc.) prior to the technician's arrival. The technician is not insured or contracted to move heavy furniture, equipment, or machinery. * Equipment that is inaccessible (e.g., behind fixed panelling, at height without safe access provided by the Client) will receive a visual inspection only or may be excluded from the test scope at the technician’s discretion. 3.5. IT and Data: The Client acknowledges and agrees that: * The testing process requires temporarily disconnecting electrical appliances from the mains supply. * The Client is solely responsible for backing up all critical data and shutting down sensitive IT equipment (e.g., servers, main computers) prior to testing. * The Company's technicians will not be responsible for shutting down or rebooting IT equipment and shall not be liable for any loss of data or business interruption arising from the disconnection of Equipment. 3.6. Non-Productive Time: The Company reserves the right to charge an hourly rate of [£20.00] per technician for non-productive time, which includes, but is not limited to, excessive waiting for access, appliances not being ready for testing, or interruptions to the work caused by the Client's staff or business operations.
4. Pricing and Payment4.1. Pricing: The Price for the Services shall be as stated in the Quotation and is inclusive of VAT, which shall be charged at the prevailing UK rate. 4.2. Payment Terms: Payment is due in full [within 7 days of the invoice date / ]. 4.3. Late Payment: If payment is not received by the due date, the Company reserves the right to charge interest on the overdue sum at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998, plus a statutory compensation fee. 4.4. Ownership of Documents: The ownership of all Reports and Certificates remains the property of Shock Safe UK until all invoices are paid in full. Upon receipt of cleared funds, the final documents will be issued to the Client via email in PDF format.
5. Cancellations and Rescheduling5.1. Notice Period: The Client may cancel or reschedule the Services without charge by providing a minimum of [48 working hours] notice prior to the scheduled appointment time. 5.2. Cancellation Charge: If the Client cancels or reschedules with less than [48 working hours] notice, or if the Company's technician is unable to gain access to the premises on the scheduled date, a cancellation fee of [£60.00] (or the quoted fixed rate, whichever is greater) will be invoiced to cover the reserved time and costs incurred.
6. Liability and Insurance6.1. Limitation of Liability: The Company's total liability to the Client in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price paid by the Client for the Services. 6.2. Exclusions: The Company shall not be liable for: * Any indirect or consequential loss, or any loss of profit, loss of business, or loss of data (as detailed in clause 3.5). * Faults or failures arising in the Equipment after the date of testing. * Damages caused by pre-existing faults or flaws in the Equipment that are only revealed when the Equipment is moved or disconnected for testing. 6.3. Statutory Rights: Nothing in these Terms and Conditions is intended to exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal to exclude or attempt to exclude liability. 6.4. Insurance: The Company holds Public Liability insurance to a limit of [Insert Limit, e.g., £5,000,000] and will provide proof upon written request.
7. Repairs7.1. Minor Repairs: The Quotation typically includes minor repairs that are incidental to the Services, such as the replacement of incorrectly rated fuses and damaged standard UK plugs (BS 1363). 7.2. Chargeable Repairs: The Company will not undertake any substantial repair work without the Client's prior written consent and an agreement on the associated cost. 7.3. Withdrawal: If an appliance cannot be easily repaired on-site, it will be marked as FAILED and withdrawn from service immediately (see clause 3.3).
8. General8.1. Governing Law: The Contract and these Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales. 8.2. Jurisdiction: The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims). 8.3. Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by an event beyond a party's reasonable control (e.g., act of God, fire, flood, industrial action).
Shock Safe UK Telephone: 07523303751 Website: www.shocksafeuk.co.uk Registered Address: 10 Hartshill Road, Hartshorne, Swadlincote, DE11 7HL
SHOCK SAFE UK - Standard Terms & Conditions of Business(Effective Date: [13th October 2025])
These Terms and Conditions govern the provision of Portable Appliance Testing (PAT) Services by Shock Safe UK (referred to as "The Company," "We," "Us") to the Customer (referred to as "The Client," "You"). By accepting a quotation or booking a service, the Client agrees to be bound by these Terms and Conditions.
1. Definitions and Interpretation TermDefinition Business Day Monday to Friday, excluding Bank or Public Holidays in England.
Competent Person An individual with the necessary knowledge and experience to safely carry out the Services in accordance with the relevant regulations.
Contract
The agreement between the Company and the Client for the provision of the Services, constituted by the acceptance of a Quotation subject to these Terms and Conditions.
Equipment/Appliance
Any electrical equipment/appliance provided by the Client for inspection and testing.
Failed Equipment
Any Equipment that does not pass the visual inspection and/or electrical tests.
Quotation
The written estimate or proposal provided by the Company detailing the scope of work, price, and any specific requirements for the Services.
Report/Certificate
The formal document(s) issued by the Company detailing the test results (Pass/Fail) and an inventory of tested Equipment.
Services
The inspection and testing of the Client's Equipment as set out in the Quotation, in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition).
Export to Sheets
2. Basis of Contract and Quotation2.1. Any Quotation provided by the Company is valid for a period of 30 calendar days from the date of issue and is not an offer to contract. 2.2. A Contract will only come into existence when the Client provides written acceptance (including email confirmation) of the Quotation and the Company issues a confirmation of booking. 2.3. The Quotation covers the number of tests and the scope of work specifically detailed therein. If the number of appliances or the scope of work increases on-site, the Company reserves the right to charge for additional work at the agreed or a reasonable pro-rata rate.
3. Service Limitations and Client Obligations3.1. Standard of Service: The Services will be carried out by a Competent Person in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition) and to assist the Client in meeting their obligations under the Electricity at Work Regulations 1989. 3.2. Results: A PASS result signifies that the Equipment met the relevant safety standards at the time of the test only. The safety of the Equipment immediately following the test becomes the Client’s responsibility. Detatchable leads are tested separately to the appliance it is assigned to. 3.3. Failed Equipment: The Company will notify the Client immediately of any Failed Equipment. Upon notification, responsibility for immediately withdrawing the Failed Equipment from use passes to the Client. The Company accepts no liability for any Failed Equipment that remains in use. 3.4. Access and Availability: The Client must ensure that: * A competent and authorised person is present upon arrival and departure to meet the technician, provide site-specific safety information, and confirm the scope of work. * All Equipment to be tested is readily available (e.g., unplugged, pulled out from under desks, etc.) prior to the technician's arrival. The technician is not insured or contracted to move heavy furniture, equipment, or machinery. * Equipment that is inaccessible (e.g., behind fixed panelling, at height without safe access provided by the Client) will receive a visual inspection only or may be excluded from the test scope at the technician’s discretion. 3.5. IT and Data: The Client acknowledges and agrees that: * The testing process requires temporarily disconnecting electrical appliances from the mains supply. * The Client is solely responsible for backing up all critical data and shutting down sensitive IT equipment (e.g., servers, main computers) prior to testing. * The Company's technicians will not be responsible for shutting down or rebooting IT equipment and shall not be liable for any loss of data or business interruption arising from the disconnection of Equipment. 3.6. Non-Productive Time: The Company reserves the right to charge an hourly rate of [£20.00] per technician for non-productive time, which includes, but is not limited to, excessive waiting for access, appliances not being ready for testing, or interruptions to the work caused by the Client's staff or business operations.
4. Pricing and Payment4.1. Pricing: The Price for the Services shall be as stated in the Quotation and is inclusive of VAT, which shall be charged at the prevailing UK rate. 4.2. Payment Terms: Payment is due in full [within 7 days of the invoice date / ]. 4.3. Late Payment: If payment is not received by the due date, the Company reserves the right to charge interest on the overdue sum at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998, plus a statutory compensation fee. 4.4. Ownership of Documents: The ownership of all Reports and Certificates remains the property of Shock Safe UK until all invoices are paid in full. Upon receipt of cleared funds, the final documents will be issued to the Client via email in PDF format.
5. Cancellations and Rescheduling5.1. Notice Period: The Client may cancel or reschedule the Services without charge by providing a minimum of [48 working hours] notice prior to the scheduled appointment time. 5.2. Cancellation Charge: If the Client cancels or reschedules with less than [48 working hours] notice, or if the Company's technician is unable to gain access to the premises on the scheduled date, a cancellation fee of [£60.00] (or the quoted fixed rate, whichever is greater) will be invoiced to cover the reserved time and costs incurred.
6. Liability and Insurance6.1. Limitation of Liability: The Company's total liability to the Client in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price paid by the Client for the Services. 6.2. Exclusions: The Company shall not be liable for: * Any indirect or consequential loss, or any loss of profit, loss of business, or loss of data (as detailed in clause 3.5). * Faults or failures arising in the Equipment after the date of testing. * Damages caused by pre-existing faults or flaws in the Equipment that are only revealed when the Equipment is moved or disconnected for testing. 6.3. Statutory Rights: Nothing in these Terms and Conditions is intended to exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal to exclude or attempt to exclude liability. 6.4. Insurance: The Company holds Public Liability insurance to a limit of [Insert Limit, e.g., £5,000,000] and will provide proof upon written request.
7. Repairs7.1. Minor Repairs: The Quotation typically includes minor repairs that are incidental to the Services, such as the replacement of incorrectly rated fuses and damaged standard UK plugs (BS 1363). 7.2. Chargeable Repairs: The Company will not undertake any substantial repair work without the Client's prior written consent and an agreement on the associated cost. 7.3. Withdrawal: If an appliance cannot be easily repaired on-site, it will be marked as FAILED and withdrawn from service immediately (see clause 3.3).
8. General8.1. Governing Law: The Contract and these Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales. 8.2. Jurisdiction: The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims). 8.3. Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by an event beyond a party's reasonable control (e.g., act of God, fire, flood, industrial action).
Shock Safe UK Telephone: 07523303751 Website: www.shocksafeuk.co.uk Registered Address: 10 Hartshill Road, Hartshorne, Swadlincote, DE11 7HL
These Terms and Conditions govern the provision of Portable Appliance Testing (PAT) Services by Shock Safe UK (referred to as "The Company," "We," "Us") to the Customer (referred to as "The Client," "You"). By accepting a quotation or booking a service, the Client agrees to be bound by these Terms and Conditions.
1. Definitions and Interpretation TermDefinition Business Day Monday to Friday, excluding Bank or Public Holidays in England.
Competent Person An individual with the necessary knowledge and experience to safely carry out the Services in accordance with the relevant regulations.
Contract
The agreement between the Company and the Client for the provision of the Services, constituted by the acceptance of a Quotation subject to these Terms and Conditions.
Equipment/Appliance
Any electrical equipment/appliance provided by the Client for inspection and testing.
Failed Equipment
Any Equipment that does not pass the visual inspection and/or electrical tests.
Quotation
The written estimate or proposal provided by the Company detailing the scope of work, price, and any specific requirements for the Services.
Report/Certificate
The formal document(s) issued by the Company detailing the test results (Pass/Fail) and an inventory of tested Equipment.
Services
The inspection and testing of the Client's Equipment as set out in the Quotation, in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition).
Export to Sheets
2. Basis of Contract and Quotation2.1. Any Quotation provided by the Company is valid for a period of 30 calendar days from the date of issue and is not an offer to contract. 2.2. A Contract will only come into existence when the Client provides written acceptance (including email confirmation) of the Quotation and the Company issues a confirmation of booking. 2.3. The Quotation covers the number of tests and the scope of work specifically detailed therein. If the number of appliances or the scope of work increases on-site, the Company reserves the right to charge for additional work at the agreed or a reasonable pro-rata rate.
3. Service Limitations and Client Obligations3.1. Standard of Service: The Services will be carried out by a Competent Person in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition) and to assist the Client in meeting their obligations under the Electricity at Work Regulations 1989. 3.2. Results: A PASS result signifies that the Equipment met the relevant safety standards at the time of the test only. The safety of the Equipment immediately following the test becomes the Client’s responsibility. Detatchable leads are tested separately to the appliance it is assigned to. 3.3. Failed Equipment: The Company will notify the Client immediately of any Failed Equipment. Upon notification, responsibility for immediately withdrawing the Failed Equipment from use passes to the Client. The Company accepts no liability for any Failed Equipment that remains in use. 3.4. Access and Availability: The Client must ensure that: * A competent and authorised person is present upon arrival and departure to meet the technician, provide site-specific safety information, and confirm the scope of work. * All Equipment to be tested is readily available (e.g., unplugged, pulled out from under desks, etc.) prior to the technician's arrival. The technician is not insured or contracted to move heavy furniture, equipment, or machinery. * Equipment that is inaccessible (e.g., behind fixed panelling, at height without safe access provided by the Client) will receive a visual inspection only or may be excluded from the test scope at the technician’s discretion. 3.5. IT and Data: The Client acknowledges and agrees that: * The testing process requires temporarily disconnecting electrical appliances from the mains supply. * The Client is solely responsible for backing up all critical data and shutting down sensitive IT equipment (e.g., servers, main computers) prior to testing. * The Company's technicians will not be responsible for shutting down or rebooting IT equipment and shall not be liable for any loss of data or business interruption arising from the disconnection of Equipment. 3.6. Non-Productive Time: The Company reserves the right to charge an hourly rate of [£20.00] per technician for non-productive time, which includes, but is not limited to, excessive waiting for access, appliances not being ready for testing, or interruptions to the work caused by the Client's staff or business operations.
4. Pricing and Payment4.1. Pricing: The Price for the Services shall be as stated in the Quotation and is inclusive of VAT, which shall be charged at the prevailing UK rate. 4.2. Payment Terms: Payment is due in full [within 7 days of the invoice date / ]. 4.3. Late Payment: If payment is not received by the due date, the Company reserves the right to charge interest on the overdue sum at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998, plus a statutory compensation fee. 4.4. Ownership of Documents: The ownership of all Reports and Certificates remains the property of Shock Safe UK until all invoices are paid in full. Upon receipt of cleared funds, the final documents will be issued to the Client via email in PDF format.
5. Cancellations and Rescheduling5.1. Notice Period: The Client may cancel or reschedule the Services without charge by providing a minimum of [48 working hours] notice prior to the scheduled appointment time. 5.2. Cancellation Charge: If the Client cancels or reschedules with less than [48 working hours] notice, or if the Company's technician is unable to gain access to the premises on the scheduled date, a cancellation fee of [£60.00] (or the quoted fixed rate, whichever is greater) will be invoiced to cover the reserved time and costs incurred.
6. Liability and Insurance6.1. Limitation of Liability: The Company's total liability to the Client in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price paid by the Client for the Services. 6.2. Exclusions: The Company shall not be liable for: * Any indirect or consequential loss, or any loss of profit, loss of business, or loss of data (as detailed in clause 3.5). * Faults or failures arising in the Equipment after the date of testing. * Damages caused by pre-existing faults or flaws in the Equipment that are only revealed when the Equipment is moved or disconnected for testing. 6.3. Statutory Rights: Nothing in these Terms and Conditions is intended to exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal to exclude or attempt to exclude liability. 6.4. Insurance: The Company holds Public Liability insurance to a limit of [Insert Limit, e.g., £5,000,000] and will provide proof upon written request.
7. Repairs7.1. Minor Repairs: The Quotation typically includes minor repairs that are incidental to the Services, such as the replacement of incorrectly rated fuses and damaged standard UK plugs (BS 1363). 7.2. Chargeable Repairs: The Company will not undertake any substantial repair work without the Client's prior written consent and an agreement on the associated cost. 7.3. Withdrawal: If an appliance cannot be easily repaired on-site, it will be marked as FAILED and withdrawn from service immediately (see clause 3.3).
8. General8.1. Governing Law: The Contract and these Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales. 8.2. Jurisdiction: The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims). 8.3. Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by an event beyond a party's reasonable control (e.g., act of God, fire, flood, industrial action).
Shock Safe UK Telephone: 07523303751 Website: www.shocksafeuk.co.uk Registered Address: 10 Hartshill Road, Hartshorne, Swadlincote, DE11 7HL
SHOCK SAFE UK - Standard Terms & Conditions of Business(Effective Date: [13th October 2025])
These Terms and Conditions govern the provision of Portable Appliance Testing (PAT) Services by Shock Safe UK (referred to as "The Company," "We," "Us") to the Customer (referred to as "The Client," "You"). By accepting a quotation or booking a service, the Client agrees to be bound by these Terms and Conditions.
1. Definitions and Interpretation TermDefinition Business Day Monday to Friday, excluding Bank or Public Holidays in England.
Competent Person An individual with the necessary knowledge and experience to safely carry out the Services in accordance with the relevant regulations.
Contract
The agreement between the Company and the Client for the provision of the Services, constituted by the acceptance of a Quotation subject to these Terms and Conditions.
Equipment/Appliance
Any electrical equipment/appliance provided by the Client for inspection and testing.
Failed Equipment
Any Equipment that does not pass the visual inspection and/or electrical tests.
Quotation
The written estimate or proposal provided by the Company detailing the scope of work, price, and any specific requirements for the Services.
Report/Certificate
The formal document(s) issued by the Company detailing the test results (Pass/Fail) and an inventory of tested Equipment.
Services
The inspection and testing of the Client's Equipment as set out in the Quotation, in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition).
Export to Sheets
2. Basis of Contract and Quotation2.1. Any Quotation provided by the Company is valid for a period of 30 calendar days from the date of issue and is not an offer to contract. 2.2. A Contract will only come into existence when the Client provides written acceptance (including email confirmation) of the Quotation and the Company issues a confirmation of booking. 2.3. The Quotation covers the number of tests and the scope of work specifically detailed therein. If the number of appliances or the scope of work increases on-site, the Company reserves the right to charge for additional work at the agreed or a reasonable pro-rata rate.
3. Service Limitations and Client Obligations3.1. Standard of Service: The Services will be carried out by a Competent Person in accordance with the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (current edition) and to assist the Client in meeting their obligations under the Electricity at Work Regulations 1989. 3.2. Results: A PASS result signifies that the Equipment met the relevant safety standards at the time of the test only. The safety of the Equipment immediately following the test becomes the Client’s responsibility. Detatchable leads are tested separately to the appliance it is assigned to. 3.3. Failed Equipment: The Company will notify the Client immediately of any Failed Equipment. Upon notification, responsibility for immediately withdrawing the Failed Equipment from use passes to the Client. The Company accepts no liability for any Failed Equipment that remains in use. 3.4. Access and Availability: The Client must ensure that: * A competent and authorised person is present upon arrival and departure to meet the technician, provide site-specific safety information, and confirm the scope of work. * All Equipment to be tested is readily available (e.g., unplugged, pulled out from under desks, etc.) prior to the technician's arrival. The technician is not insured or contracted to move heavy furniture, equipment, or machinery. * Equipment that is inaccessible (e.g., behind fixed panelling, at height without safe access provided by the Client) will receive a visual inspection only or may be excluded from the test scope at the technician’s discretion. 3.5. IT and Data: The Client acknowledges and agrees that: * The testing process requires temporarily disconnecting electrical appliances from the mains supply. * The Client is solely responsible for backing up all critical data and shutting down sensitive IT equipment (e.g., servers, main computers) prior to testing. * The Company's technicians will not be responsible for shutting down or rebooting IT equipment and shall not be liable for any loss of data or business interruption arising from the disconnection of Equipment. 3.6. Non-Productive Time: The Company reserves the right to charge an hourly rate of [£20.00] per technician for non-productive time, which includes, but is not limited to, excessive waiting for access, appliances not being ready for testing, or interruptions to the work caused by the Client's staff or business operations.
4. Pricing and Payment4.1. Pricing: The Price for the Services shall be as stated in the Quotation and is inclusive of VAT, which shall be charged at the prevailing UK rate. 4.2. Payment Terms: Payment is due in full [within 7 days of the invoice date / ]. 4.3. Late Payment: If payment is not received by the due date, the Company reserves the right to charge interest on the overdue sum at the rate set out in the Late Payment of Commercial Debts (Interest) Act 1998, plus a statutory compensation fee. 4.4. Ownership of Documents: The ownership of all Reports and Certificates remains the property of Shock Safe UK until all invoices are paid in full. Upon receipt of cleared funds, the final documents will be issued to the Client via email in PDF format.
5. Cancellations and Rescheduling5.1. Notice Period: The Client may cancel or reschedule the Services without charge by providing a minimum of [48 working hours] notice prior to the scheduled appointment time. 5.2. Cancellation Charge: If the Client cancels or reschedules with less than [48 working hours] notice, or if the Company's technician is unable to gain access to the premises on the scheduled date, a cancellation fee of [£60.00] (or the quoted fixed rate, whichever is greater) will be invoiced to cover the reserved time and costs incurred.
6. Liability and Insurance6.1. Limitation of Liability: The Company's total liability to the Client in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price paid by the Client for the Services. 6.2. Exclusions: The Company shall not be liable for: * Any indirect or consequential loss, or any loss of profit, loss of business, or loss of data (as detailed in clause 3.5). * Faults or failures arising in the Equipment after the date of testing. * Damages caused by pre-existing faults or flaws in the Equipment that are only revealed when the Equipment is moved or disconnected for testing. 6.3. Statutory Rights: Nothing in these Terms and Conditions is intended to exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal to exclude or attempt to exclude liability. 6.4. Insurance: The Company holds Public Liability insurance to a limit of [Insert Limit, e.g., £5,000,000] and will provide proof upon written request.
7. Repairs7.1. Minor Repairs: The Quotation typically includes minor repairs that are incidental to the Services, such as the replacement of incorrectly rated fuses and damaged standard UK plugs (BS 1363). 7.2. Chargeable Repairs: The Company will not undertake any substantial repair work without the Client's prior written consent and an agreement on the associated cost. 7.3. Withdrawal: If an appliance cannot be easily repaired on-site, it will be marked as FAILED and withdrawn from service immediately (see clause 3.3).
8. General8.1. Governing Law: The Contract and these Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales. 8.2. Jurisdiction: The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims). 8.3. Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by an event beyond a party's reasonable control (e.g., act of God, fire, flood, industrial action).
Shock Safe UK Telephone: 07523303751 Website: www.shocksafeuk.co.uk Registered Address: 10 Hartshill Road, Hartshorne, Swadlincote, DE11 7HL
